Thank you for shopping at LIFMOCER ! If you are not completely satisfied with your purchase, we have a 30-day return policy, which means you have 30 days to request a return after receiving the item, but if the return or refund request exceeds the time limit, we will not process it . Before you submit a return application, we recommend that you contact the customer service of the website first. Most technical issues related to returns can be resolved quickly with their help.

Refund Policy:

All returns of LIFMOCER products must be approved in advance by the LIFMOCER Customer Support Team.

1. Return conditions
package not received
1) The package has not been dispatched from our warehouse.

If you want to cancel the order when the package has not been dispatched from our warehouse. Please submit your request by contacting us at the email address  lifmocer@outlook.com within 24 hours.

In this case, you will receive a full refund, but due to the use of Paypal and credit cards, certain bank charges will be charged; the exact amount will be subject to the final amount received on your account.

2) The package has been handed over to the shipping company.
If you do not send us an email or message to cancel the order in time, and the package has been sent from our warehouse to the shipping company, in this case, we will try our best to intercept the package for you. If it can be intercepted, we will cancel the order for you, and after an accurate reply from the logistics company, we will refund you in full. However, because Paypal and credit cards will charge certain bank fees; the specific amount is subject to the final amount received in your account.

3) The package is already in transit.
Usually, once the package is dispatched from the carrier company, the package cannot be intercepted, and you can only submit the return and refund request after receiving the package.

Notice:
Additional costs such as handling fees, customs duties, etc. arising from the interception of the package will be borne by the customer and will be deducted from the total amount of the refund.
If the customer deliberately fails to pay the customs duties or refuses to sign for the package because it cannot be intercepted in transit, resulting in the package being returned, damaged or lost, the customs duties, shipping charges and other costs incurred will be borne by the customer and deducted from the total amount of the refund.

The package has been received but there is no quality problem: at this time, the return shipping fee shall be borne by the customer, and the product shall be wrapped and returned in the original packaging.
1) If the customer wants to return the item for their own reasons, but the package is not opened:
In addition to return and refund requests, please also provide us with your order number. We will charge 15% of the total for shipping and service and refund the remaining 85%.
b. Product that has been opened but not used:
In addition to return and refund requests, please also provide us with your order number. We will charge 20% of the total amount as shipping and service charges and refund the remaining 80%.
c. Unpacked, product used but still in good condition:
In addition to return and refund requests, please also provide us with your order number. We will charge 30% of the total for shipping and service and refund the remaining 70%.

2) The package has been received and the product has quality problems
a. If the outer packaging is damaged when receiving the package, but the product is not damaged, you can apply for a little compensation;
b. When the package is received, the outer package is damaged and the product cannot be used normally;
C. The package received is in good condition, but the product has serious defects and cannot be used normally.
As for the two cases b and c:
· Within 7 days after receiving the package, you can request a refund or exchange, and we will bear the shipping cost of the return.
· If it is more than 7 days but not more than 30 days after receiving the package, you cannot ask for a refund, but you can ask for an exchange, and we will bear the shipping cost of the return.

Before returning an item, you can contact us at lifmocer@outlook.com. Please note that for returns, you need to contact customer service to obtain the return address.The processing time for refund requests is 1-3 business days.

If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted.

For any return issues, you can contact us anytime.

Refund

We will notify you when your return has been received and inspected, and let you know if your refund has been approved. If approved, you will be automatically refunded to the original form of payment within 3-5 business days. Keep in mind that your bank or credit card company may also take some time to process and post the refund.
If you have not received your refund more than 10 business days after we processed your refund, please check with us or your bank.